Returns

Unfortunately we can’t offer you a refund but as a good will gesture we allow exchange. This does not affect your statutory rights. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are or hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards  

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your faulty item is returned to us and inspected at our centre, providing it meets the return criteria, a refund will be issued.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on 07835 200 789 and we'll try and assist. 

Sale items (if applicable)
Only regular priced items may be returned for an exchange, unfortunately sale items cannot be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item.

Gifts
If the item was marked as a gift when purchased and delivered directly to you, you’ll receive a gift credit for the value of your return. Once the item is returned, we'll issue a gift certificate.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should bring it to our centre: Little Heath Farm Nursery, Little Heath Lane, Potten End, Herts, HP4 2RY